Privacy Policy

Richter Associates (Technologies) Limited ("we," "our," or "us") operates the BeamBuddy Excel add-in and website (www.beambuddy.co.uk). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.

BeamBuddy is a Microsoft Office Add-in available through Microsoft AppSource. This policy applies to both the web-based service and the Excel add-in. By using BeamBuddy, you agree to the collection and use of information in accordance with this policy.

2.1 Information You Provide

• Account Information: Email address, name, password (encrypted)
• Payment Information: Processed securely through Stripe (we never store credit card details)
• Engineering Data: Beam configurations, loads, and calculations you create
• Support Communications: When you contact support@beambuddy.co.uk

2.2 Automatically Collected Information

• Usage Data: Features used, calculation frequency, session duration
• Device Information: Excel version, operating system, browser type
• Log Data: IP address, access times, error logs

We use the information we collect to:

• Provide and maintain the BeamBuddy service
• Process your subscription payments
• Send service updates and technical notices
• Respond to your support requests
• Improve our product based on usage patterns
• Detect and prevent technical issues or security threats
• Comply with legal obligations

Your data is stored securely using industry-standard practices:

While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

We do not sell your personal information. We may share your data with:

• Service Providers: Supabase (authentication), Stripe (payments), Vercel (hosting)
• Legal Requirements: If required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

You have the right to:

To exercise these rights, contact us at support@beambuddy.co.uk

We retain your information for as long as:

• Your account is active
• Needed to provide services or support
• Required for legal, tax, or regulatory purposes

After account deletion, we may retain anonymized analytics data for product improvement.

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Analyze usage patterns (anonymized)

You can control cookies through your browser settings. Disabling cookies may affect functionality.

We may update this Privacy Policy periodically. We will notify you of significant changes via email or in-app notification. Continued use after changes constitutes acceptance of the updated policy.