How can we help?
Find answers to common questions or reach out to our team. We're here to support your engineering work.
Documentation
Step-by-step guides, tutorials, and detailed feature explanations.
View DocsInstallation Help
Step-by-step instructions for installing BeamBuddy on all Excel versions.
View GuideCommunity
Join our community discussions and share your BeamBuddy experiences.
Coming SoonLooking after a team of 5+ engineers?
Volume pricing, custom invoicing, procurement paperwork, SSO and bespoke enterprise plans β talk to our team using the business enquiry form below or email support@beambuddy.co.uk.
Existing customer? Submit a support ticket
Sign in to track your tickets. For team or enterprise enquiries, use the business form below.
Talk to us about your team
Volume pricing for 5+ engineers, custom invoicing, procurement paperwork, SSO, and bespoke enterprise plans β we'll reply within 1 business day. No account needed.
Frequently Asked Questions
Quick answers to common questions
Open Excel, go to Insert β Get Add-ins, search for 'BeamBuddy' and click Add. Visit our Download page for detailed step-by-step instructions for your specific Excel version (Windows, Mac, or Online).
View Download PageOur Commitment to You
We strive to respond to all support queries as quickly as possible, typically within 24 hours.
π Support hours: Monday-Friday, 9 AM - 5 PM GMT (excluding holidays)
Quick Troubleshooting
Try these steps before contacting support
Clear your Excel add-in cache (File β Options β Trust Center)
Check your internet connection
Restart Excel completely
Sign out and back in to refresh your session
Still Need Help?
Our support team is ready to assist you with any questions or issues you may have.